CUSTOMER SERVICE SATISFACTORY SURVEY

CUSTOMER INFORMATION NAME: DATE: 5/17/2012 PHONE NUMBER: PROJECT  NAME:

Scale Rating : 5 being the highest and 1 being the lowest in the Satisfactory Scale.   S.NO QUESTIONS SATISFACTORY LEVEL

1. How satisfied were you with our responsiveness to inquiries or concerns?  1 2 3 4 5 2.  How do you rate the usefulness of our reporting mechanism throughout the project? 1 2 3 4 5 3. Were the deliveries to the hotel timely and accurate? 1 2 3 4 5 4. How satisfied were you with the cleanliness of our crew onsite? 1 2 3 4 5 5. How satisfied were you with your project manager's planning/organization/accessibility at all times? 1 2 3 4 5 6. How satisfied were you with our flexibility to changes  throughout the project? 1 2 3 4 5 7. How do you rate your overall satisfaction working with the ACE-ICS on this project? 1 2 3 4 5 8. What is the likelihood that you would recommend ACE-ICS to a colleague? 1 2 3 4 5 9. Overall comments for improvements: